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Menu Availability & Substitutions

What happens if a meal I already selected sells out or gets removed from the menu?

There's no automatic substitution and no notification sent to you — the system doesn't proactively catch this. Your only self-service option is...

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Weekly Subscription Meal Plans

What happens if I forget to pick my meals for the week?

Depending on your kitchen, staff may automatically choose meals for you based on your saved preferences and order history — or in...

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What is a Weekly Subscription?

A recurring meal plan delivered or picked up on your kitchen's regular cycle. You choose "Chef's Choice" (the kitchen picks for you)...

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Changing Or Cancelling An Order

What happens if I try to change my order after the cutoff has passed?

The "Change" option disappears once cutoff passes, and that day's order can no longer be changed online. Contact support if you need...

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Delivery Areas, Zip Codes & Pickup Points

What happens if I try to check out with an address outside the delivery area?

Checkout blocks it — you'll see a message that delivery isn't currently available to that zip code, and you'll need to choose...

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Order Cutoff Times

What happens once the cutoff passes?

You can no longer place a new order or change an existing one online for that delivery day — the "Change" button...

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What is the ordering cutoff?

The deadline for a given delivery/pickup day, after which the menu locks and no more orders or changes are accepted for that...

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À La Carte Ordering

What is à la carte ordering?

Browse the full menu and add individual meals to your cart for a single, one-time order — no recurring commitment.

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Meal Packs

What is a Meal Pack?

A fixed bundle — a set number of meals for a set price. You can manually pick which meals fill the pack,...

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Membership Plans & Subscriptions

What is a Membership Plan?

A paid, auto-renewing plan (under "Membership Plans" in your profile) that gives you ongoing perks on every order — things like meal...

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Grab & Go (Pickup In Store)

What is Grab & Go?

Ordering online for pickup (or, at some locations, delivery) from a specific location's in-stock inventory, rather than the regular menu/delivery cycle.

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Payments, Wallet & Promo Codes

What is the Digital Wallet and how do I add funds?

Your Digital Wallet is an account credit balance you can use toward orders. From your profile, go to "Digital Wallet" to buy...

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What payment methods are accepted?

This varies by kitchen, but commonly includes credit/debit cards (and sometimes Apple Pay/Google Pay), plus your kitchen's Digital Wallet balance. Some kitchens...

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What's the "Processing Fee" or "Service Fee" on my order?

Some kitchens pass along a small card-processing or service fee to cover payment costs — it's itemized on your order total before...

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Catering

What's different about placing a catering order?

Catering adds event-specific details — an expected guest count, an event start time, and optionally reserving a venue or adding labor/equipment. Catering...

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Order Now (Realtime)

What's the difference between Order Now and a normal scheduled order?

Order Now (Realtime) is for ordering right now — you pick from today's available time windows rather than scheduling a future delivery/pickup...

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Checkout, Delivery & Pickup

Will I get a confirmation after I check out?

Yes — you'll get an order confirmation email. If your payment needs an extra step to complete, you'll get a follow-up email...

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Account & Sign-Up

Will I see "Sprwt" anywhere when I sign up?

Maybe one small detail: some kitchens show a tiny "Powered by" badge with the Sprwt logo on the login and registration screens,...

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Refunds & Credits

Will my refund go back to my card or to my Digital Wallet?

That's decided by the support team handling your request, based on your situation — either back to the card you paid with,...

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