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We get a lot of feedback about the new pause feature being very confusing and complicated, basically defeating the purpose of having such a valuable feature in the first place, and unfortunately, it doesn't really work how it should. Here are some explanations:
I think why this becomes so confusing is that the skip and pause features are different. Here is an example of another company where they are the same and particular weeks in the future can be pre-skipped or paused, which simply blocks the renewal from taking place before that delivery. SO simple!
I'm sure it is a hard fix, but the current pause system is wildly confusing (even for us as owners trying to navigate and explain!), so please have someone external try to walk with it with y'all and get their input from a UX perspective!!
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